Technology has changed everything, including expectations. If you were a teenager in the 1980s, you probably remember feeding 25 cents into a payphone. Maybe you remember life before payphones. Or maybe you’re asking Siri, “What’s a payphone?”
That’s just one example of how technology has evolved in the Internet era, but you could name hundreds more. The point is, digital technology has changed everything – how we learn, communicate, do business, and go about our daily lives. And this has changed what people expect from government.
Governments everywhere have been grappling with these changes, and the changing expectations. The short answer is we must change too. We know what you know: digital is the new normal.
Transformation has begun
Here in B.C., ministries and agencies have started using new tools and ways of working to provide online services that respond to people’s raised expectations. But these changes are happening in pockets across government despite our current structure and systems, not because of them. It’s time to drive a coordinated shift towards digital government.
Accelerating our digital transformation
Our challenge now is to accelerate our transformation into a digital government, keeping the focus squarely on people: our employees, our partners and our citizens. We want to make the best possible use of modern processes, business models and technologies to become a more effective government. This means working across ministry boundaries to share tools, data and learning so we can deliver government’s priorities at the fastest pace, lowest cost and greatest equity to British Columbians.