Embed inclusion

An inclusive service is easy to use for everyone who needs it, no matter their abilities, background, device or level of connectivity.

Inclusive digital services:

  • Are designed in a user-centric way that accommodates the needs of a wide range of different people (based on user research and testing with diverse participants)
  • Are accessible to everyone, including people with disabilities and people living in remote communities, Indigenous communities or areas with poor internet connectivity
  • Are designed by diverse teams that value accessibility in their hiring processes and work environments
  • Provide alternative ways for people to get access, including providing non-digital methods and ensuring they link seamlessly to digital ones
  • Communicate in plain language so people can easily understand how they work