Featured articles
Get the latest posts from across the B.C. government.
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Brightspace Intelligent Agents: Digital tools humanizing Online Learning
With over 75,000 students in B.C. taking online courses, support needs to be directed where it can be most effective. Learn how Intelligent Agents are improving the online learning experience and supporting student success.
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Designing government services that work together: Five lessons from the U.K.
Lou Downe & Sarah Drummond of The School of Good Services have years of experience in service design and delivery. Learn the 5 top insights they shared with BCPS employees on building connected services.
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Improving HealthLink BC’s website for everyone’s needs
HealthLink BC is a trusted source of public health information and services in B.C. Learn how user research and testing enabled their redesigned website to help meet an increased demand.
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Artificial intelligence (AI) case studies
See the key results achieved when AI and human intelligence work together.
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“No wrong door” with the COVID-19 chatbot
As the COVID-19 pandemic spread worldwide in 2020, people in B.C. needed trusted, clear and up-to-date information. Learn how the COVID-19 chatbot allowed people to ask questions and find information in a different way.
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Mapping and modelling made easier with AI
Learn how GeoBC’s Ecosystem Information Services (EIS) team is using machine learning (a form of AI) to map landscape characteristics and support better resource planning and decision-making.
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Streamlining support with the My ChildCare BC Services portal
For ECEs in B.C., time is a valuable resource. Learn how the My ChildCare BC Services portal is helping providers, parents and educators spend less time on applications and forms.
Success stories
Find out how digital transformation is working for people in B.C.
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Improving HealthLink BC’s website for everyone’s needs
HealthLink BC is a trusted source of public health information and services in B.C. Learn how user research and testing enabled their redesigned website to help meet an increased demand.
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Accessing forestry applications made efficient and secure
Forest Access Management puts more control in the hands of administrators. Learn how Forestry Digital Services used service design and an Agile approach to build a new system for managing user access.
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Enhancing vision at BC Wildfire Service
Learn how the Ministry of Forests is implementing AI through their use of remote sensing tools, with machine learning classifying large multi-spectral images from satellites.
Digital in practice
Learn more about principles and practices for the Digital Age.
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BC Data Service takes generative AI to work
With generative AI stories and models showing up everywhere, the BC Data Service saw great potential to transform information access and service delivery. Learn how they developed a pilot program to discover how it worked, how to use it and what challenges it might pose.
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Q&A: Crystal Hall, author of Antiracist by Design
Our February 2025 #DigitalBC livestream Antiracist by Design explored how to build projects with a deliberate antiracist approach. Read our post-session Q&A with author Crystal Hall for fresh insights on creating inclusive policies and services.
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What we learned, confirmed and never expected in our service design project
Learn how the WLRS Development and Digital Services team used Agile principles to improve their own business practices for working with partners.