Learn the basics of artificial intelligence

“AI” refers to a group of technologies that can perform complex tasks normally requiring human intelligence, such as learning behaviours, making sense of spoken language or solving problems. “Gen AI” is a wide-ranging term to describe any type of AI that creates new content, such as text, images, video or audio.

These tools can perform many tasks like summarizing documents, providing answers to questions, editing text, translating text or generating new content like pictures or code.

The B.C. government is currently using AI to provide better, faster and more efficient services for people living in the province. For example, the Ministry of Attorney General uses an AI Reviewer to validate, extract and process PDF information from Court Service Online forms directly into their database. If the tool is uncertain about any information on the form, it flags the form for human review and the input is completed manually. This tool has processed over 30,000 forms to date and frees up public service employees for more valuable work.

Common terms

• AI system: A machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment
• Algorithm: A set of rules used by machines and computers to solve problems or complete tasks
• Bots: Software applications which perform automated tasks
• Data: Any piece of information suitable for use in a computer, like text, numbers or images. AI systems use data to learn, make decisions and create outputs
• Machine Learning: The development and use of computer systems that adapt and learn from data with the goal of improving accuracy. Machine learning models can adapt without explicit instructions and are widely used in AI systems to improve performance
• Generative AI (gen AI): A form of AI that generates new content (such as text, images or audio) by imitating the structure and characteristics of stored example data
• Large Language Model (LLM): LLMs power gen AI and other AI systems. They use machine learning to process vast amounts of data and generate human-like textual responses
• Prompt: The information, instructions and questions put into a gen AI tool to get specific results
• Hallucination: An AI-generated response that sounds correct but is false, misleading or made up

How information flows in an AI system

Branches and techniques

There is no single AI technology. A range of different techniques and approaches are used to solve different problems. New AI tools and uses will emerge as people and organizations invest more time and money into development.

Computer vision

Systems which make sense of digital images. Includes image recognition and machine vision.

Natural Language Processing (NLP)

Tools to understand and generate human language. They can analyze text or let you interact with software like a conversation, as seen in chatbots or gen AI.

• Learn about Chatbot Prompt Essentials (Government of New South Wales)

Robotic process automation

Tools automating repetitive tasks in a digital workflow such as inputting data, digitizing forms or connecting data sources.

AI assistants

Software enhancing productivity by streamlining tasks, automating workflows, connecting software, managing calendars, aiding decision-making, generating content and more.

Future opportunities and considerations

Opportunities

AI is being increasingly adopted by the BC Public Service and other governments around the world to enhance service delivery.

Improving data analysis

AI can provide new methods and faster analysis of complex data and information.

Delivering more efficient services and operations

Systems can enable automation of routine tasks, faster delivery of information and analysis, better accessibility and translation and more accurate forecasting of service demand.

Developing policy faster and better

Developments will allow faster and better analysis of public input, and increased business and stakeholder intelligence.

Enabling a more risk-based approach to regulation and compliance

AI can improve compliance monitoring and enable more targeted testing and inspections.

Considerations

Adoption of AI systems is increasing among all people and private companies. As AI systems become more common, the BC Public Service will have to navigate this changing environment carefully.

Private sector and timely adoption

We need to understand what tools are being used and what capabilities AI technology has in the private sector, particularly in operations and regulatory roles. It will take time for the BC Public Service to develop, procure or adopt AI solutions and approaches, so we need to be careful not to fall behind the private sector.

Ensuring data security

Protecting and managing our data will become even more important as data becomes more valuable and useful for AI tools, the amount of data increases and datasets become more linked together.

Maintaining public trust

AI will become more common in the public service, and there will be increasing expectations to leverage AI for delivering better services to the public and creating efficiencies. While we meet this challenge, we will need to assure the public that we are using AI responsibly and maintain their trust.

Delivering value

AI tools can deliver great value but won’t always be the best solution to a business problem. Make sure you consider the benefits, costs and risks of the AI tool and other solutions to pick the best way forward.

Countering manipulation and deception

AI can be used to generate and share misleading or false information. External entities may create or spread disinformation, misinformation or deepfakes using AI.

Managing new cybersecurity threats

AI technologies are becoming more sophisticated and can be used maliciously to create hard-to-detect threats. Bad actors can use AI to commit scams and fraud, or to attack our security systems. We need to be aware of this evolving landscape and act accordingly to protect ourselves and the public.

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