Showing results for ‘accessibility‘
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Q&A: Crystal Hall, author of Antiracist by Design
Our February 2025 #DigitalBC livestream Antiracist by Design explored how to build projects with a deliberate antiracist approach. Read our post-session Q&A with author Crystal Hall for fresh insights on creating inclusive policies and services.
The “BIG” ask: Using behavioural insights to register organ donors and save lives
Hundreds of people in B.C. rely on organ donors every year. Learn how the BC Behavioural Insights Group is working with Service BC and BC Transplant to increase donations.
Privacy and security
Comply with laws and assess risks when managing digital services and data.
What we learned, confirmed and never expected in our service design project
Learn how the WLRS Development and Digital Services team used Agile principles to improve their own business practices for working with partners.
Automating repetitive tasks away at SDPR
Learn how the Ministry of Social Development and Poverty Reduction, in cooperation with frontline staff, developed their Robotic Process Automation Tool to keep mundane tasks from monopolizing staff attention.
“No wrong door” with the COVID-19 chatbot
As the COVID-19 pandemic spread worldwide in 2020, people in B.C. needed trusted, clear and up-to-date information. Learn how the COVID-19 chatbot allowed people to ask questions and find information in a different way.
Learn the basics of artificial intelligence
An overview of key definitions and concepts, and opportunities and considerations, for working with artificial intelligence (AI) in the B.C. government.
Partnering with the Digital Office
Learn how partnering with the Lab Services team helped set a user-centred foundation for the Building Permit Hub.
Boosting ImmsBC after launch with the Ministry of Health
Even a successful platform needs to adapt over time. Three years after launching ImmsBC, the Ministry of Health assembled a service design team to make sure the platform could continue to meet the needs of people in B.C.
Protected: How to choose the right cloud service for your needs
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