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Accessibility Statement

Common Hosted Email Service

Natural Resource Sector

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Do you want to send automatic email notifications? Sometimes when teams want to send email notifications, they need advanced controls that go beyond issuing a simple broadcast message. The Common Hosted Email Service (CHES) provides a straightforward option in these situations.

You can automate the creation of single or bulk emails and merge them with your own templates. You can specify attachments to include with specific emails. You will be able to preview what a completed email will look like in your template and make any edit needed.

A sophisticated scheduling system allows you select times and dates for delayed delivery to groups or individuals and track the status after you send them.

Use the Common Hosted Email Service to:
• Notify a list of clients of individual appointments or schedule changes
• Request information regarding specific items
• Advise contacts of process changes that apply to their cases

If you would like to automatically send SMS text messages in addition to email, consider using the Notify service.

Why should I use this

Ease of use

The Common Hosted Email Service has been developed and tested to make it easy to integrate with your own line of business systems. It is managed centrally to ensure an efficient, reliable process.

Powerful controls

Schedule lists of emails for specific delivery times and to manage responses. If needed, you can cancel a single email or multiple emails from the list. Validate email requests before sending them and identify reasons for any failures such as typos or temporary outages. Track the status of a single email or multiple emails.

Open Source

The component is available as a hosted service or the source code can also be incorporated into your own application.

About this component

Price

Free

Service level support

The Natural Resource Sector Common Services Showcase team offers comprehensive documentation and support Monday to Friday, 9am to 5pm on through:

Additional technical information

Capabilities

  • Send emails with attachments and special business tagging
  • Schedule for delayed delivery, with ability to cancel
  • Create bulk email merge with your own templates.
  • Send plain text or HTML emails
  • Track the status of your requestUsage

Usage

Requirements and restrictions

The Common Hosted Email Service is available for free to ministry teams.

Applications using CHES must be hosted on the government network.

Please submit an OCIO Messaging and Collaboration Services consulting order using iStore prior to onboarding.

Getting started

The Common Hosted Email Service is available as an industry-standard web service (REST).

https://bcgov.github.io/common-service-showcase/onboarding/aps.html

Support

For information about onboarding to CHES or other common services, see the onboarding documentation.