• Security tools

    Programs that protect systems and data from cyber threats. For example, firewalls and antivirus software.


  • Server

    A powerful computer that stores, processes and delivers resources to other computers over a network.


  • Open source

    Any program whose source code is made available for use or modification.


  • Service delivery

    The process of providing a service to users.


  • Output

    The result an AI system produces after you give it a prompt.


  • Service design

    A discipline that plans how services work from start to finish. It considers and designs every digital and physical step a user takes to make sure their experience is seamless.


  • Pain points

    The challenges users face with a product or service.


  • Software

    A set of coded instructions that tells a computer what to do. It includes operating systems, applications and programs that help users complete tasks.


  • Personal information

    Any information that can identify someone, either alone or when combined with other information that can be linked to a specific person.


  • Software architecture

    A framework outlining the overall structure of a system, product or service.