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BC Data Service takes generative AI to work
With generative AI stories and models showing up everywhere, the BC Data Service saw great potential to transform information access and service delivery. Learn how they developed a pilot program to discover how it worked, how to use it and what challenges it might pose.
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Q&A: Crystal Hall, author of Antiracist by Design
Our February 2025 #DigitalBC livestream Antiracist by Design explored how to build projects with a deliberate antiracist approach. Read our post-session Q&A with author Crystal Hall for fresh insights on creating inclusive policies and services.
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What we learned, confirmed and never expected in our service design project
Learn how the WLRS Development and Digital Services team used Agile principles to improve their own business practices for working with partners.
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Adding Indigenous languages to government ID
Learn how the BC Data Service is engaging with Indigenous people across B.C. to explore the supports and guidance necessary to include Indigenous languages in more government services.
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Improving accessibility on digital.gov.bc.ca
With 22,000+ BC Public Service employees using digital.gov.bc.ca in the last 2 years, we’re committed to making it more accessible for everyone. Learn how our manual audit is helping to remove barriers.
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Hiring service designers into program areas
“Designers have the training, skills and experience you need to create public services that work for real people.” Learn how to create the conditions for design to thrive.
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Creating impactful online events in government
With meetings and events moving online, how do you make people care and inspire action? Learn how to create an impactful online event that truly captures your audience’s attention.
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Building for impact with product discovery
Learn how product discovery helps teams understand problems to solve and the people they serve.
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Planning an inception week to onboard your digital team
Learn from Lab Services about conversations and activities to help set up your new digital team for success.
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How BC Parks gathered feedback to see the forest for the trees
Following the practice of designing with people, the BC Parks design research team met with the public post-launch for one-on-one research interviews and usability testing.
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Building web content that works for all audiences
Whether you’re updating a popular page or starting from scratch, web content has to work well, look good and bring value to all audiences. Make sure your content works for everyone!
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How Team Heartwood puts people first with their research approach
Meet Team Heartwood, an Agile product team from the Ministry of Water, Land and Resource Stewardship (WLRS) working to create and improve digital services for the Ministry of Forests.
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Making it easier to create accessible products
Learn how Web Content Accessibility Guidelines (WCAG) can help you make your products more accessible.
