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Digital Plan Progress Report

The Digital Plan supports the transformation of services. Our 2024 progress report shares stories from teams who are building inclusive, accessible and connected solutions.

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The B.C. government is exploring the possibilities of artificial intelligence (AI) to provide better, faster and more efficient services for people in the province.

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Our blog explores the challenges and impacts of the digital transformation efforts happening in the B.C. government.

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Home › Blog › Success stories

Success stories

Find out how digital transformation is working for B.C.

  • May 2, 2025

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    Online Learning team, Ministry of Education and Child Care

    Brightspace Intelligent Agents: Digital tools humanizing Online Learning

    With over 75,000 students in B.C. taking online courses, support needs to be directed where it can be most effective. Learn how Intelligent Agents are improving the online learning experience and supporting student success.

    AI case studies Featured Success stories
  • Mar 21, 2025

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    HLBC Digital Experience

    Improving HealthLink BC’s website for everyone’s needs

    HealthLink BC is a trusted source of public health information and services in B.C. Learn how user research and testing enabled their redesigned website to help meet an increased demand.

    Featured Success stories
  • Mar 18, 2025

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    Forestry Digital Services

    Accessing forestry applications made efficient and secure

    Forest Access Management puts more control in the hands of administrators. Learn how Forestry Digital Services used service design and an Agile approach to build a new system for managing user access.

    Success stories
  • Mar 13, 2025

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    Ministry of Forests

    Enhancing vision at BC Wildfire Service

    Learn how the Ministry of Forests is implementing AI through their use of remote sensing tools, with machine learning classifying large multi-spectral images from satellites.

    AI case studies Success stories
  • Feb 21, 2025

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    BC Data Service

    The “BIG” ask: Using behavioural insights to register organ donors and save lives

    Hundreds of people in B.C. rely on organ donors every year. Learn how the BC Behavioural Insights Group is working with Service BC and BC Transplant to increase donations.

    Success stories
  • Feb 18, 2025

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    Ministry of Tourism, Arts, Culture and Sport

    Managing and protecting cultural and heritage resources

    The B.C. government protects and manages cultural and natural heritage resources. Learn how two key systems were recently upgraded to better support this important work.

    Success stories
  • Nov 26, 2024

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    Service BC / Government Digital Experience

    “No wrong door” with the COVID-19 chatbot

    As the COVID-19 pandemic spread worldwide in 2020, people in B.C. needed trusted, clear and up-to-date information. Learn how the COVID-19 chatbot allowed people to ask questions and find information in a different way.

    AI case studies Success stories
  • Nov 26, 2024

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    Ministry of Water, Land and Resource Stewardship

    Mapping and modelling made easier with AI

    Learn how GeoBC’s Ecosystem Information Services (EIS) team is using machine learning (a form of AI) to map landscape characteristics and support better resource planning and decision-making.

    AI case studies Success stories
  • Nov 26, 2024

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    Ministry of Education and Child Care

    Streamlining support with the My ChildCare BC Services portal

    For ECEs in B.C., time is a valuable resource. Learn how the My ChildCare BC Services portal is helping providers, parents and educators spend less time on applications and forms.

    AI case studies Success stories
  • Nov 26, 2024

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    Service BC / BC Registries Digital Services

    Transforming business search with Service BC and BC Registries Digital Services

    As technology evolves, business changes with it. Find out how Service BC and BC Registries Digital Services are improving the research and registration process with the help of machine learning and connected platforms.

    AI case studies Success stories
  • Nov 26, 2024

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    Ministry of Social Development and Poverty Reduction

    Automating repetitive tasks away at SDPR

    Learn how the Ministry of Social Development and Poverty Reduction, in cooperation with frontline staff, developed their Robotic Process Automation Tool to keep mundane tasks from monopolizing staff attention.

    AI case studies Success stories
  • Nov 19, 2024

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    Forestry Digital Services

    Transforming the Forests Client Management System

    Forestry Digital Services are transforming applications like the Forests Client Management System. Learn how updating this legacy system helped support the Ministry of Forests and protect the $6 billion it contributes to B.C.’s economy.

    Success stories
  • Sep 20, 2024

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    Forestry Digital Services

    Sowing seeds of change: Transforming SPAR

    Forestry in B.C. is changing and the Ministry of Forests is meeting the challenge. Learn how Forestry Digital Services is transforming applications like the Seed Planning and Registry system to meet the growing needs of the forestry industry.

    Success stories
  • Sep 20, 2024

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    Kiersten Schmidt, Laryn Van Dyk

    Redesigning legal forms for usability

    When people interact with the legal system, it’s usually through forms and paperwork. Learn how BC’s Justice Services Branch is making these forms simpler, clearer and easier for everyone.

    Success stories
  • Aug 27, 2024

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    Digital Office

    Boosting ImmsBC after launch with the Ministry of Health

    Even a successful platform needs to adapt over time. Three years after launching ImmsBC, the Ministry of Health assembled a service design team to make sure the platform could continue to meet the needs of people in B.C.

    Success stories
  • Aug 16, 2024

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    Bethany Frei

    Partnering with the Digital Office

    Learn how partnering with the Lab Services team helped set a user-centred foundation for the Building Permit Hub.

    Success stories
  • Jun 25, 2024

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    Digital Office

    Energy & Mines Digital Trust

    Energy & Mines Digital Trust is empowering natural resource operators with digital tools that support B.C.’s sustainable economic development while maintaining high levels of environmental protection.

    Success stories
  • Jun 18, 2024

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    Digital Office

    Setting course with the Find Your Path tool 

    Learn how the Ministry of Post-Secondary Education and Future Skills made it easier for students and job seekers to use their services.

    Digital Plan Success stories
  • Jun 13, 2024

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    Digital Office

    Cutting paperwork with BC Registries and Online Services

    Find out how the new Service BC digital platform improves and expands access to government services.

    Digital Plan Success stories
  • Jun 12, 2024

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    Digital Office

    Transforming digital data with BC Parks

    Discover how BC Parks and BC Data Service teamed up on the Data Register Pilot to create connected services in B.C.

    Digital Plan Success stories
  • May 10, 2024

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    Government Digital Experience

    Laying a foundation for the new B.C. Design System

    The Online Service Solutions team at Government Digital Experience is building the strategy and infrastructure to support a new design system for B.C. Learn about the ground-up rebuild.

    Success stories
  • Mar 18, 2024

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    Digital Office

    Sustaining digital services in the natural resource sector

    NRIDS needed a way to sustain 5 digital services without standalone teams to support them. Learn how the Sustainment Team was formed to solve the problem.

    Success stories
  • Feb 9, 2024

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    BC Parks

    How BC Parks made it easier to find parks near you

    For the BC Parks design research team, updating park search was a top priority following the launch of their new website. Learn how designing with people helped the team make it easier to find parks near you.

    Success stories
  • Jul 26, 2023

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    Digital Office

    Monitoring mining operations

    Following the collapse of a mine tailings dam in 2014, the Ministry of Energy, Mines and Petroleum Resources (EMPR) sought to improve the way it used technology for record management, mine oversight and to provide information to the public.

    Success stories
  • Jul 26, 2023

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    Digital Office

    OrgBook BC

    Organizations and citizens need easy access to verified information about registered BC organizations. To streamline and modernize this access, the OrgBook BC digital service was developed by the Government of British Columbia using proven technologies in Digital Trust.

    Success stories
  • Jul 19, 2023

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    Digital Office

    Justice and Public Safety sector: Protecting high-risk data on OpenShift

    Find out how the Justice and Public Safety sector used OpenShift to adopt flexible and modern development practices, while keeping information secure.

    Success stories
  • Jun 27, 2023

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    Digital Office

    Leveraging OpenShift to modernize application integration

    Discover how the Justice and Public Safety sector’s integration services team is using OpenShift to modernize how their sector integrates applications.

    Success stories
  • Heavy equipment operating in a mining environment
    Jun 27, 2023

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    Digital Office

    Natural resource ministries: Finding new solutions with OpenShift

    Find out how the natural resource ministries leveraged OpenShift to transform the way they deliver digital products.

    Success stories
  • Jun 27, 2023

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    Digital Office

    Health Gateway: Improving access to health information across B.C. on OpenShift

    Learn how Health Gateway leveraged OpenShift to give people in B.C. access to health information from databases and repositories across the province.

    Success stories

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