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BC Services Card Account
A verified account that people use to securely access online government services. The account is set up using a BC Services Card and accessed through the BC Services Card App or a BC Token.
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BC Services Card (BCSC)
The official government-issued card used to confirm a person’s identity and access B.C. government services. It serves as physical identification and can be used to verify a BC Services Card Account.
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BC Data Catalogue (BCDC)
An online catalogue containing thousands of datasets from B.C. government ministries and public sector agencies.
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Signal
An indication that an event has occurred or a person’s circumstances have changed. A signal can be passive, such as a record being updated when a person turns 65, or active, such as a person submitting a form or an application being approved.
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Service pattern
A common task people do with government, like “Apply,” “Register,” or “Report.” Patterns are replicable and can be combined with other service patterns to build a full-service journey.
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Service blueprint
A visual representation of the service experience that shows what a user sees and does, as well as the people, processes, policies and technology that support the service behind the scenes.
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Service
How government delivers support and direction to help people, businesses and communities achieve a goal or meet a need.
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Portal
A single online entry point that provides secure access to information, services, tools or applications in one place.
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Platform
A technology foundation that supports multiple services, applications or users.
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Life event
A moment, transition or change in circumstances that brings people into contact with government, such as becoming a parent, moving to a new place, returning to school or seeking health care. A single event may involve services and supports from multiple government ministries. Connected services bring these together into one experience.