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Connected services
Services that bring programs, data and digital tools together across governments and service providers, creating a more seamless experience for the people using them.
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Configuration management database (CMDB)
A central source of information about an organization’s technology assets (such as computers, software, servers, networks and cloud resources). It records how these items are connected or depend on one another, helping organizations manage changes and troubleshoot issues.
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Configuration item
A technology asset, service or component that is tracked and managed in a configuration management database. For example, a physical server, a software licence or a database.
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Channel
A way people can interact with a service or organization on their own or with help from staff, such as online, by phone, by mail or in person.
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Business event
A moment or transition that brings a business into contact with government, such as starting or expanding a business or seeking approval to use land or resources for a project. A single business event may involve services and supports from multiple government ministries. Connected services bring these together into one experience.
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Authority
Permission granted to a person or system to make decisions, perform tasks, or access and manage information.
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Alpha testing
The first round of tests for a product in development. This is typically conducted by internal teams to find and fix issues before the product is shared with external users.
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Application Programming Interface (API)
A set of code that lets programs talk to each other and share information. They work by following specific rules so one program can request data or actions from another.
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Artificial intelligence (AI)
Technology that allows computers to perform tasks that normally require human thinking, like answering questions, summarizing text or recognizing images. Examples include chatbots, language translation tools and facial recognition technologies.
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Assistive technology
Tools and devices that help disabled people perform everyday tasks more easily. Examples include screen reading software, closed captioning and text-to-speech systems.