Build diverse teams and internal capacity

Delivering great services means creating diverse, capable teams and giving them the support and flexibility that they need to do their jobs right. Digital delivery teams should: 

  • Include people with diverse skillsets and backgrounds to ensure capability and inclusiveness 
  • Have the resources they need to build services properly, maintain them on an ongoing basis and attract the best talent in the industry 
  • Have support from executive and supervisory-level leaders who value innovation and collaboration 
  • Have a core team of permanent public servants with access to support from external contractors 

Last updated on