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Brightspace Intelligent Agents: Digital tools humanizing Online Learning
With over 75,000 students in B.C. taking online courses, support needs to be directed where it can be most effective. Learn how Intelligent Agents are improving the online learning experience and supporting student success.
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Designing government services that work together: Five lessons from the U.K.
Lou Downe & Sarah Drummond of The School of Good Services have years of experience in service design and delivery. Learn the 5 top insights they shared with BCPS employees on building connected services.
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Improving HealthLink BC’s website for everyone’s needs
HealthLink BC is a trusted source of public health information and services in B.C. Learn how user research and testing enabled their redesigned website to help meet an increased demand.
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BC Data Service takes generative AI to work
With generative AI stories and models showing up everywhere, the BC Data Service saw great potential to transform information access and service delivery. Learn how they developed a pilot program to discover how it worked, how to use it and what challenges it might pose.
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Accessing forestry applications made efficient and secure
Forest Access Management puts more control in the hands of administrators. Learn how Forestry Digital Services used service design and an Agile approach to build a new system for managing user access.
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Enhancing vision at BC Wildfire Service
Learn how the Ministry of Forests is implementing AI through their use of remote sensing tools, with machine learning classifying large multi-spectral images from satellites.
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The “BIG” ask: Using behavioural insights to register organ donors and save lives
Hundreds of people in B.C. rely on organ donors every year. Learn how the BC Behavioural Insights Group is working with Service BC and BC Transplant to increase donations.
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Q&A: Crystal Hall, author of Antiracist by Design
Our February 2025 #DigitalBC livestream Antiracist by Design explored how to build projects with a deliberate antiracist approach. Read our post-session Q&A with author Crystal Hall for fresh insights on creating inclusive policies and services.
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Managing and protecting cultural and heritage resources
The B.C. government protects and manages cultural and natural heritage resources. Learn how two key systems were recently upgraded to better support this important work.
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What we learned, confirmed and never expected in our service design project
Learn how the WLRS Development and Digital Services team used Agile principles to improve their own business practices for working with partners.
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Adding Indigenous languages to government ID
Learn how the BC Data Service is engaging with Indigenous people across B.C. to explore the supports and guidance necessary to include Indigenous languages in more government services.
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“No wrong door” with the COVID-19 chatbot
As the COVID-19 pandemic spread worldwide in 2020, people in B.C. needed trusted, clear and up-to-date information. Learn how the COVID-19 chatbot allowed people to ask questions and find information in a different way.
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Mapping and modelling made easier with AI
Learn how GeoBC’s Ecosystem Information Services (EIS) team is using machine learning (a form of AI) to map landscape characteristics and support better resource planning and decision-making.
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Streamlining support with the My ChildCare BC Services portal
For ECEs in B.C., time is a valuable resource. Learn how the My ChildCare BC Services portal is helping providers, parents and educators spend less time on applications and forms.
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Transforming business search with Service BC and BC Registries Digital Services
As technology evolves, business changes with it. Find out how Service BC and BC Registries Digital Services are improving the research and registration process with the help of machine learning and connected platforms.
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Automating repetitive tasks away at SDPR
Learn how the Ministry of Social Development and Poverty Reduction, in cooperation with frontline staff, developed their Robotic Process Automation Tool to keep mundane tasks from monopolizing staff attention.
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Transforming the Forests Client Management System
Forestry Digital Services are transforming applications like the Forests Client Management System. Learn how updating this legacy system helped support the Ministry of Forests and protect the $6 billion it contributes to B.C.’s economy.
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Sowing seeds of change: Transforming SPAR
Forestry in B.C. is changing and the Ministry of Forests is meeting the challenge. Learn how Forestry Digital Services is transforming applications like the Seed Planning and Registry system to meet the growing needs of the forestry industry.
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Redesigning legal forms for usability
When people interact with the legal system, it’s usually through forms and paperwork. Learn how BC’s Justice Services Branch is making these forms simpler, clearer and easier for everyone.
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Improving accessibility on digital.gov.bc.ca
With 22,000+ BC Public Service employees using digital.gov.bc.ca in the last 2 years, we’re committed to making it more accessible for everyone. Learn how our manual audit is helping to remove barriers.
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Boosting ImmsBC after launch with the Ministry of Health
Even a successful platform needs to adapt over time. Three years after launching ImmsBC, the Ministry of Health assembled a service design team to make sure the platform could continue to meet the needs of people in B.C.
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Partnering with the Digital Office
Learn how partnering with the Lab Services team helped set a user-centred foundation for the Building Permit Hub.
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Hiring service designers into program areas
“Designers have the training, skills and experience you need to create public services that work for real people.” Learn how to create the conditions for design to thrive.
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Creating impactful online events in government
With meetings and events moving online, how do you make people care and inspire action? Learn how to create an impactful online event that truly captures your audience’s attention.
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Building for impact with product discovery
Learn how product discovery helps teams understand problems to solve and the people they serve.
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Energy & Mines Digital Trust
Energy & Mines Digital Trust is empowering natural resource operators with digital tools that support B.C.’s sustainable economic development while maintaining high levels of environmental protection.
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Setting course with the Find Your Path tool
Learn how the Ministry of Post-Secondary Education and Future Skills made it easier for students and job seekers to use their services.
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Digital profile: Jennifer Pahlka
Learn about Jennifer Pahlka, acclaimed business leader and political advisor.
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Cutting paperwork with BC Registries and Online Services
Find out how the new Service BC digital platform improves and expands access to government services.
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Transforming digital data with BC Parks
Discover how BC Parks and BC Data Service teamed up on the Data Register Pilot to create connected services in B.C.
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Laying a foundation for the new B.C. Design System
The Online Service Solutions team at Government Digital Experience is building the strategy and infrastructure to support a new design system for B.C. Learn about the ground-up rebuild.
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Planning an inception week to onboard your digital team
Learn from Lab Services about conversations and activities to help set up your new digital team for success.
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Sustaining digital services in the natural resource sector
NRIDS needed a way to sustain 5 digital services without standalone teams to support them. Learn how the Sustainment Team was formed to solve the problem.
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How BC Parks gathered feedback to see the forest for the trees
Following the practice of designing with people, the BC Parks design research team met with the public post-launch for one-on-one research interviews and usability testing.
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Building web content that works for all audiences
Whether you’re updating a popular page or starting from scratch, web content has to work well, look good and bring value to all audiences. Make sure your content works for everyone!
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How BC Parks made it easier to find parks near you
For the BC Parks design research team, updating park search was a top priority following the launch of their new website. Learn how designing with people helped the team make it easier to find parks near you.
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How Team Heartwood puts people first with their research approach
Meet Team Heartwood, an Agile product team from the Ministry of Water, Land and Resource Stewardship (WLRS) working to create and improve digital services for the Ministry of Forests.
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Making it easier to create accessible products
Learn how Web Content Accessibility Guidelines (WCAG) can help you make your products more accessible.
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Hello world! The digital.gov.bc.ca blog enters the chat
Our goal is to give all BC public sector employees a place to publish and share the great work of their teams and ministries.
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Monitoring mining operations
Following the collapse of a mine tailings dam in 2014, the Ministry of Energy, Mines and Petroleum Resources (EMPR) sought to improve the way it used technology for record management, mine oversight and to provide information to the public.
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OrgBook BC
Organizations and citizens need easy access to verified information about registered BC organizations. To streamline and modernize this access, the OrgBook BC digital service was developed by the Government of British Columbia using proven technologies in Digital Trust.
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Justice and Public Safety sector: Protecting high-risk data on OpenShift
Find out how the Justice and Public Safety sector used OpenShift to adopt flexible and modern development practices, while keeping information secure.
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Leveraging OpenShift to modernize application integration
Discover how the Justice and Public Safety sector’s integration services team is using OpenShift to modernize how their sector integrates applications.
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Health Gateway: Improving access to health information across B.C. on OpenShift
Learn how Health Gateway leveraged OpenShift to give people in B.C. access to health information from databases and repositories across the province.
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Natural resource ministries: Finding new solutions with OpenShift
Find out how the natural resource ministries leveraged OpenShift to transform the way they deliver digital products.
